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Terms & Conditions

Last updated: 30 April 2026

These Terms and Conditions (“Terms”) apply when you visit our website, request a quote, book a job, approve work, make a payment, or use handyman and property maintenance services provided by HandyHome Ltd. (“HandyHome”, “we”, “us”, or “our”).

Please read these Terms carefully. By requesting, booking, approving, or using our services, you agree to these Terms.

1. About HandyHome Ltd.

Business name: HandyHome Ltd.
Email: info@handyhome.ky
Location: Cayman Islands

HandyHome provides handyman, repair, installation, touch-up, maintenance, and punch list services for homes, rental properties, offices, businesses, landlords, property managers, and agents.

2. Our Services

We may provide services including, but not limited to:

  • General handyman repairs
  • Small installations
  • Touch-ups and finishing jobs
  • Property maintenance
  • Rental and move-in/move-out repair lists
  • Office and business maintenance tasks
  • Minor painting, patching, fixing, assembling, hanging, adjusting, and replacing work
  • Other agreed handyman or maintenance services

We will only carry out work that we have agreed to provide. Some jobs may require a specialist trade, licensed professional, permit, inspection, or a separate contractor. If we believe a job is outside our scope, unsafe, unsuitable, or requires specialist attention, we may decline the work or recommend another provider.

3. Quotes and Estimates

You may request a quote or estimate by sending us details of the job, including photos, videos, measurements, notes, or a list of tasks.

Quotes and estimates may be based on the information you provide. If the information is incomplete, inaccurate, unclear, or if the condition of the property is different from what was shown or described, the price, timing, or scope may change.

A quote or estimate is not confirmed until we accept the job and confirm the scope, price structure, and booking details.

We may provide:

  • A fixed-price quote
  • An hourly rate
  • A call-out or minimum charge
  • An estimate subject to inspection
  • A quote that excludes materials, special parts, or unexpected additional work

If extra work is needed or requested, we will let you know where practical before continuing. Additional work may result in additional charges.

4. Photo-Based Quotes

For some jobs, we may be able to provide guidance, pricing, or next steps based on photos, videos, or written descriptions.

Photo-based quotes are helpful, but they may not reveal everything. Hidden damage, access issues, missing parts, incorrect measurements, unsafe conditions, poor previous workmanship, water damage, electrical or plumbing issues, or other unexpected problems may only become clear once we arrive or begin work.

If the job is different from what was shown or described, we may revise the quote, recommend a site visit, pause the work, or decline to continue if the job is not suitable for us to complete.

5. Bookings and Scheduling

Bookings are subject to availability. We may use tools such as Jobber and Google Calendar to manage quotes, jobs, scheduling, dispatching, reminders, and appointment details.

We aim to provide clear booking times or arrival windows. However, arrival times may be affected by traffic, weather, job overruns, emergency issues, supplier delays, or other circumstances outside our control.

If we need to change or reschedule a booking, we will contact you as soon as reasonably possible.

6. Customer Responsibilities

To help us complete the job safely and efficiently, you agree to:

  • Provide accurate job details, location information, and contact details
  • Make sure we have safe and reasonable access to the property
  • Ensure someone authorised is available if needed
  • Clear the work area where practical
  • Secure pets, children, valuables, fragile items, and personal belongings
  • Tell us about any known risks, defects, access restrictions, building rules, parking rules, or site requirements
  • Obtain any permissions needed from landlords, tenants, strata, property managers, building management, or other relevant parties
  • Confirm that you have authority to request the work at the property

If we cannot access the property, cannot safely complete the work, or the site is not ready, we may charge a call-out fee, minimum charge, or rescheduling fee.

7. Access to Rental, Commercial, or Managed Properties

If the work is for a rental property, office, shop, managed property, or property you do not personally occupy, you are responsible for ensuring that:

  • We have permission to enter and work at the property
  • Any tenant, occupier, staff member, property manager, security desk, or building manager is aware of the appointment
  • Keys, gate codes, parking instructions, and access details are correct
  • Any work restrictions, quiet hours, insurance rules, or building rules are communicated to us in advance

We are not responsible for delays, missed appointments, or additional costs caused by incorrect or incomplete access arrangements.

8. Materials, Parts, and Supplies

Some jobs may require materials, replacement parts, fittings, fixtures, hardware, paint, sealants, or other supplies.

Unless agreed otherwise, materials and parts are charged separately from labour. We may ask for payment in advance for special-order, high-value, custom, or non-returnable items.

If you provide materials, parts, or products, you are responsible for ensuring they are suitable, complete, safe, and available at the time of the job. We are not responsible for defects, failures, missing parts, incorrect sizing, poor product quality, or manufacturer issues with customer-supplied items.

9. Changes to the Work

If you ask us to add, remove, or change the work after a quote or booking has been confirmed, we may need to adjust the price, timing, materials, or appointment length.

We may not always be able to complete extra tasks during the same visit. Additional work may need to be quoted or scheduled separately.

10. Cancellations and Rescheduling

We understand that plans change. If you need to cancel or reschedule, please contact us as soon as possible.

We may charge a cancellation, rescheduling, or call-out fee if:

  • You cancel at short notice
  • We arrive and cannot access the property
  • The job site is not ready
  • The job is materially different from what was described
  • Required materials, permissions, or instructions are not available
  • You are not available when your approval or access is needed

Any cancellation or rescheduling fee will be reasonable and based on the circumstances, including travel time, lost booking time, materials purchased, or work already carried out.

11. Payments and Invoices

Payment terms will be shown on your quote, invoice, payment request, booking confirmation, or other written communication from us.

We may use Stripe or other payment providers to send payment links and process payments securely. We may also use Jobber to issue quotes, invoices, reminders, and service records.

Unless otherwise agreed, payment is due when the job is completed or when the invoice is issued.

For larger jobs, special-order materials, or certain bookings, we may require a deposit or payment in advance.

You agree to pay all agreed charges, including labour, materials, call-out fees, minimum charges, additional work, parking, disposal, special-order parts, and any applicable taxes, duties, or fees.

12. Late or Failed Payments

If payment is late, failed, reversed, disputed without good reason, or not received, we may:

  • Send payment reminders
  • Pause further work or future bookings
  • Require upfront payment for future services
  • Recover reasonable costs associated with collecting overdue amounts
  • Take further action available to us under applicable law

Please contact us promptly if you believe an invoice is incorrect or if there is a genuine issue with the work.

13. Completion and Customer Sign-Off

Where practical, we may ask you or your representative to review the work when it is completed.

If you are not present, we may send photos, notes, or updates to confirm completion. Completion photos are for service records and customer updates only, unless you give us permission to use them for another purpose.

If you notice an issue with the completed work, please tell us as soon as possible so we can review it.

14. Workmanship Concerns

We aim to complete work carefully, neatly, and to a reasonable standard for the type and scope of job agreed.

If you believe there is a problem with our workmanship, please contact us promptly with details and photos where possible. We may inspect the issue and, where appropriate, correct the work within a reasonable time.

This does not apply to issues caused by:

  • Normal wear and tear
  • Misuse, neglect, impact, moisture, leaks, pests, mould, structural movement, or existing defects
  • Customer-supplied materials or products
  • Work carried out by someone else after our visit
  • Hidden issues that were not reasonably visible at the time of work
  • Changes requested by the customer that affect the result
  • Temporary repairs or work that was clearly described as limited in scope

15. Existing Damage and Hidden Conditions

Some properties may have existing damage, poor previous repairs, hidden leaks, rot, corrosion, weak surfaces, faulty wiring, plumbing problems, uneven walls, damaged fixtures, or other conditions that are not visible before work begins.

We are not responsible for pre-existing issues or hidden conditions. If we discover an issue that affects the work, safety, price, or timing, we will let you know and discuss the next step where practical.

16. Safety and Right to Refuse Work

We may refuse, stop, or reschedule work if we believe that:

  • The site is unsafe
  • The work is outside our scope or ability
  • A specialist or licensed contractor is required
  • Required permissions, parts, tools, or information are missing
  • The request is unreasonable, unlawful, or unsafe
  • A customer, tenant, occupier, staff member, or third party behaves in a threatening, abusive, discriminatory, or inappropriate way

If we stop work for safety or access reasons, you may still be responsible for charges for travel, time, materials, and work already completed.

17. Liability

We will take reasonable care when providing our services. However, to the maximum extent permitted by law, HandyHome is not liable for:

  • Indirect, incidental, special, or consequential loss
  • Loss of profit, rent, business, opportunity, goodwill, use, or data
  • Delays caused by events outside our reasonable control
  • Pre-existing damage, hidden defects, or unsafe conditions
  • Damage caused by inaccurate information, unsuitable customer-supplied products, or lack of access
  • Loss or damage that could have been avoided if you had followed our reasonable instructions

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

18. Website Information

The information on our website is provided for general guidance only. It does not guarantee that we can perform every service shown, that a job can be completed for a particular price, or that a service is suitable for your specific situation.

Website content, service descriptions, prices, photos, and availability may change at any time without notice.

19. Reviews, Photos, and Marketing Use

If you provide a review, testimonial, comment, or feedback, we may ask your permission to use it on our website, social media, advertising, or other marketing materials.

We will not intentionally publish identifying photos of your property, belongings, tenants, staff, customers, or private spaces without your permission.

Before-and-after photos may be used for internal records, quoting, job management, and customer updates. Public marketing use will require your permission where the content identifies you, your property, or private details.

20. Third-Party Tools and Links

We may use third-party platforms and providers, including Jobber, Google Calendar, Stripe, website hosting providers, email tools, messaging tools, and other business systems.

These third parties may have their own terms, policies, and privacy practices. We are not responsible for third-party websites, platforms, payment pages, or services that we do not control.

21. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By contacting us, requesting a quote, booking a job, or using our services, you acknowledge that we may collect and use personal information as described in our Privacy Policy, including information needed for quotes, scheduling, dispatching, payments, invoices, customer records, and service updates.

22. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, traffic, accidents, illness, supplier delays, shortage of materials, power outages, internet or platform issues, government actions, natural disasters, or emergencies.

If this happens, we will try to contact you and reschedule or adjust the work where reasonable.

23. Governing Law

These Terms are governed by the laws of the Cayman Islands.

Any dispute relating to these Terms, our website, or our services will be handled under the laws and courts of the Cayman Islands, unless another process is agreed in writing.

24. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last updated” date.

The Terms in place at the time you request, approve, or book a service will apply to that service, unless we agree otherwise in writing.

25. Contact Us

If you have any questions about these Terms, please contact us:

HandyHome Ltd.
Email: info@handyhome.ky
Location: Cayman Islands

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