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Privacy Policy

Last updated: 30 April 2026

This Privacy Policy explains how HandyHome Ltd. (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, request a quote, book a service, make a payment, or otherwise use our handyman and property maintenance services.

We provide handyman support for homes, rentals, businesses, landlords, property managers, and agents. This may include repairs, installs, touch-ups, punch lists, maintenance jobs, and related services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Business name: HandyHome Ltd.
Location: Cayman Islands
Email: info@handyhome.ky

We are responsible for the personal information we collect and use in connection with our website, customer enquiries, quotes, bookings, payments, and services.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name
  • Email address
  • Phone number
  • Property address or service location
  • Details about the job or service request
  • Photos, videos, or documents you send to help us understand the job
  • Preferred dates, times, and availability
  • Messages or notes you send through our website, WhatsApp, email, phone, text message, or booking forms
  • Billing details, invoice information, and payment status
  • Reviews, feedback, or testimonials you choose to provide

We may also collect limited technical information when you use our website, such as:

  • Device and browser information
  • IP address
  • Pages visited
  • Website usage data
  • Cookies or similar tracking information, where applicable

3. How We Collect Information

We may collect information when you:

  • Submit a form on our website
  • Request a quote
  • Book or enquire about a service
  • Send photos, videos, or job details
  • Contact us by phone, email, WhatsApp, text message, or social media
  • Make a payment or receive an invoice
  • Leave a review or testimonial
  • Interact with our website

We may also receive or process information through the tools we use to run our business, including Jobber, Google Calendar, and Stripe.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotes and estimates
  • Understand the job or service you need
  • Schedule appointments and arrival windows
  • Dispatch team members to the correct location
  • Complete repairs, installs, maintenance, and other services
  • Send confirmations, reminders, updates, and follow-up messages
  • Send invoices, payment links, and receipts
  • Process payments
  • Keep records of jobs, customer communications, and service history
  • Manage customer service, complaints, or disputes
  • Improve our website, services, and booking process
  • Comply with legal, tax, accounting, and regulatory obligations

We may also use your information to send service-related messages. If we ever send marketing messages, we will do so in accordance with applicable law and will provide a way to opt out where required.

5. Photos, Videos, and Property Information

You may send us photos or videos so we can understand the job, provide a quote, prepare for the visit, or decide whether an on-site assessment is needed.

These photos or videos may show parts of your home, rental property, business, or belongings. We will use them only for service-related purposes unless you give us permission to use them for another purpose, such as before-and-after examples, marketing, or social media.

We will not intentionally publish photos of your property, personal belongings, tenants, staff, customers, or identifying information without your permission.

6. Payments

We use Stripe and/or other payment providers to process payments securely.

When you make a payment, your payment information is processed by the payment provider. We do not store your full card number or full payment card details on our own systems.

We may receive and store payment-related information such as your name, email address, billing details, invoice number, amount paid, payment status, date of payment, refunds, chargebacks, and transaction records.

7. Booking, Scheduling, and Business Tools

We use third-party tools to help run our business, including:

  • Jobber for customer management, quotes, jobs, scheduling, invoices, communications, and service records
  • Google Calendar for scheduling, appointments, and team availability
  • Stripe for payment processing and payment links

These providers may process personal information on our behalf or in connection with the services they provide. They have their own privacy policies and security practices.

8. When We Share Information

We may share your personal information only when reasonably necessary, including with:

  • Our employees, contractors, or team members who need the information to provide the service
  • Booking, scheduling, customer management, payment, hosting, communication, and administration providers
  • Accountants, legal advisers, insurers, or professional advisers
  • Government, regulatory, tax, law enforcement, or other authorities where required by law
  • Another business if we sell, transfer, or reorganize all or part of our business

We do not sell your personal information.

9. International Transfers

Some of the tools and service providers we use may store or process information outside the Cayman Islands.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy and data protection requirements.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide services
  • Maintain job and customer records
  • Handle follow-up questions, complaints, or disputes
  • Meet accounting, tax, legal, insurance, and business record requirements
  • Protect our business and legal rights

When information is no longer needed, we will delete it, anonymize it, or securely store it until deletion is possible.

11. How We Protect Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These steps may include using secure third-party platforms, limiting access to personal information, using password-protected systems, and taking care when sharing customer details with team members.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. However, we work to protect your information and use it responsibly.

12. Your Rights

Depending on applicable law, including Cayman Islands data protection requirements where relevant, you may have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete certain information
  • Object to or restrict certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask us to stop sending marketing messages
  • Make a complaint to the relevant data protection authority

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.

13. Marketing Communications

We may occasionally send updates, offers, or service information if you have requested them, used our services, or otherwise agreed to receive them.

You can ask us to stop sending marketing messages at any time by contacting us or using any unsubscribe option provided.

Even if you opt out of marketing messages, we may still send important service-related messages, such as booking confirmations, appointment updates, invoices, receipts, or safety information.

14. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the website work properly, understand how visitors use the site, improve performance, and support basic marketing or analytics where applicable.

You can usually adjust your browser settings to refuse or delete cookies. Some parts of the website may not work properly if cookies are disabled.

15. Links to Other Websites

Our website may contain links to third-party websites, platforms, or payment pages. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

16. Children’s Privacy

Our services are intended for adults and property decision-makers. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

HandyHome Ltd.
Email: info@handyhome.ky
Location: Cayman Islands

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